Who can I call with billing questions?

You can actually schedule a call with Emily, RestorePDX Billing Coordinator here:

How much will I owe for my visit?

For office visits, the patient responsibility is usually your Co-Pay and depends on your specific insurance Co-Pay amount. However, some insurance plans are applying office visits to patients deductibles. It is always best to check and verify your responsibility with your insurance plan. Procedures are generally co-insurance and applied to your deductible.

What is a deductible?

A deductible is the amount that each patient must pay out of pocket each calendar year prior to the insurance provider paying for treatment.

What is co-insurance?

Co-Insurance is based on each patients individual insurance plan. This is the amount that is the patient responsibility based on an allowed amount, after your deductible has been met for the calendar year. For instance; a common co-insurance plan is 80/20. The insurance will pay 80% of the allowable and the Patient is responsible for 20%.

What is a co-pay?

A co-pay is the designated amount that a each patient pays for an office visit. This can vary between Primary Care and Specialists.

What is an allowable?

An allowable is the contracted amount that the practice has agreed to accept from insurance and the patient, with the understanding that the difference between the amount and the amount charged will be written off.

What are my payment options?

We accept cash, checks and all major credit cards. We offer Advance Care as a solution as well. Payments can be sent via mail or phone.

What if my insurance does not cover the procedure?

We will help to determine your benefits but it is the patient’s responsibility to understand and verify insurance coverage. Patients are responsible for any balance on the account. Insurance may or may not cover all procedures.

How long do I have to pay my bill?

Within 30 days from receipt of the bill.

What happens if I don’t pay my bill?

Patients are submitted to collections after 30 days of non-payment.

If I’m paying out of pocket, is there a guarantee?

Your success is incredibly important to us. We’re happiest when you’re happy. Unfortunately, we cannot offer any guarantees. We do everything we can, using the best-available treatments, to produce the best-possible outcomes. We educate and equip you with whatever it takes to ensure that you heal. The source of your payment does not does not influence our commitment to helping you.